Chatbot, Digital’s New Revolution

For the first time ever people are using messenger apps more than social networks. So, logically, if we distribute online, we want to build where the people are. This provokes new possibilities of interpreting Artificial Intelligence through the context of Chatbot, overseeing the opportunities and the impact into our ways of thinking. Appearing as a non-visual layer enabling learnings and predictions, Ulrich discusses how these Conversational User Interfaces can be used by designers, thinkers, analysts, marketers and others for future gazing - bringing order to the complex world we live in, making it a customer centric storytelling for anyone.

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